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July 24th, 2015

Heroes Do Exist

Ahmad Yousaf, MD

Ahmad Yousaf, MD

Ahmad Yousaf, MD, is the 2015-16 Ambulatory Chief Resident in Internal Medicine at Rutgers New Jersey Medical School.

We live in a time of great cynicism and skepticism. We seem to see only the mundane and boring in even the most interesting and spectacular things.  The electrical rhythm of the heart that pulses through cardiac tissue and results in a coordinated muscle contraction that effectively ejects blood to the rest of the body for appropriate oxygen delivery is just… a bland grouping of chemical/physical terms that relay information, without the awe that should accompany it.  Perhaps it is the overload of data hurled at us from all different technologies that make everything seem ‘blah.’ Or maybe the cultural barrage of the age of ‘enlightenment’ that comes with modernity has left us so intellectually arrogant that we refuse to allow our hearts and minds the satisfaction of wonderment. Either way, it is as though we have lost the ability to appreciate the magnificence of existence around us and we have instead replaced it with dull expectation and assumed banality.

I was recently watching a debate between a few friends about which comic book superhero had the most depth. One of my friends claimed Batman was the most layered character, and his reasoning was as follows: Bruce Wayne was actually the costume and he was only himself (in his own voice and character) when he donned the Batman suit and cape.  Anytime he was Bruce Wayne to the people of Gotham, he was just acting and putting on a show. It was only when he was Batman that we could see what the real man was all about.  I mulled over the argument in my mind and could not help but think of the child-like awe comic book heroes still elicit from me, even as an adult. I thought: “Could it be that the heroes I adore are all around me already in suit and cape?” I began to think of the men and women that have affected how I think, act, and work.

Adapted from

Adapted from

There is the one physician who carries so much medical knowledge in his superhuman mind that he nullifies the suspense of case conference by simply stating the rare diagnosis before anyone else can even process the differential. And the one doctor whose very intellectual prowess can result in the collective anal sphincter tightening of an entire intern class… And one whose eyes are surrounded by dark circles formed over a multitude of sleepless nights as he mulled over what else he could do for his ill patient. They all don their capes every day. The ICU doctor who conveys bad news like soft kisses or the one who seems to restlessly pace the halls of the cancer ward deep into the night like a vigilante there to stomp out any chance of pain and misery. There is the doctor who has been serving long enough to walk the corridors like a sentry, protecting the hospital from inappropriate care or unneeded costs. They move among us and look like us… but they are so much more. They are what we aspire to be. The one who doles out chocolate like justice or the one who holds the weight of the academic program solely on his shoulders. They uphold the honor and dignity of a profession that has turned to bitterness, misanthropy, and the bottom line. They live for this. For their patients. For their Robins. They are the heroes we need, if only we could see past the darkness of our preconceived notions of medicine.  They are there. On the proverbial rooftops of our hospitals… watching over us… teaching us… making sure that someone is ready to replace them when they are gone.

But then, they remove their white coats and return home to their families to continue their ‘normal’ lives as they try to convince the world that they are but mere mortals like the rest of us.


July 17th, 2015

Good Luck! You Will Be Great!

Nicole Hugel, MD

Nicole Hugel, MD

Nicole Hugel, MD, is a 2015-16 Chief Medical Resident at University Hospital in London, Ontario, Canada

July 1st, the date of new beginnings in medical training. This is the day where we first get to use the title “Doctor,” start our first senior-level call, become subspecialty fellows, or finally reach the end of residency and formal clinical training. For me, July 1st marked the first day in my role as Chief Medical Resident (CMR). In my program, the CMR position is shared among six residents across two teaching hospitals. We have both teaching and administrative responsibilities, and, like most other CMR positions in Canada, we complete these alongside our regular clinical rotations.

Since discovering that I would get to be CMR this year, I have felt a mix of excitement and insecurity. I would go to sleep confident that I could excel in this position, then have nightmares that I would get in front of the whiteboard for a teaching session and completely forget everything I had prepared. As July 1st got closer, I got increasingly nervous.

Insecurity as I take on new clinical responsibilities is definitely not a new experience for me or for most other trainees and residents. As we progress through medical training, we are torn between feeling ready for more independence, and being worried we have not learned enough to complete more difficult medical assessments. These same feelings hit us with our first unstable patient, first time running a code, and first time on senior-level call. We are eager to make our own decisions and then second-guess every decision we make.

Part of this insecurity is a safety mechanism, and it helps motivate us to learn and make better clinical decisions. But, as residents, we need reassurance that our insecurity is normal. Mentorship is a huge part of building a career in medicine, but I find it especially important when moving toward additional clinical or administrative responsibility. Our mentors normalize our apprehension and build our confidence. They share their own successes and failures, and remind us that we are not alone in the challenges we face.

On June 30th, I was acutely aware of the big shoes I had to fill as CMR. The former CMRs have been wonderful teachers and mentors during my training. Exceptionally smart, they were an intimidating group of people. But as I walked into the CMR office for the first time, both excited to contribute to the program and nervous that I would not meet the standard they had set, the formers CMRs once again came through. I saw this simple sign posted in the office and was reminded that each of these individuals also had a first day as CMR. They each got through their first teaching session, call schedule conflict, and administrative challenge, and came out as leaders within our program.

A note from the former University Hospital CMRs

A note from the former University Hospital CMRs

Knowing I had the support of those who held the CMR position before me, I got through my first teaching sessions and now have several weeks of CMR behind me. I still have a lot to learn, but I already see an improvement in my teaching and clinical reasoning. I am ready for the new challenges this year will bring, and this simple sign makes me smile every day.

So, to everyone moving on to new roles this July, and facing the insecurity that comes with taking on more responsibility, I echo the statement of the CMRs before me, “Good luck! You will be great!”

July 10th, 2015

Transitions of Care

Andrew Ip, MD

Andrew Ip, MD, is a 2015-16 Chief Resident in Internal Medicine at Emory University in Atlanta, Georgia.

Brief HPI: 3rd year resident, Asian-American male, from Philly, presented to Emory University as a wide-eyed intern July 2012, currently admitted to become a new Chief resident at the VA

Meds: see EMR

Pertinent Labs: see EMR

Top Active Problems:

  1. Computer Codes – missing but awaiting IT approval
  2. Awaiting MRI of brain past 48 hrs – syncope work up
  3. Psychosocial – extremely anxious to start chief-ing and leave behind a transformative experience in residency

Sign-out: NTD overnight

Anticipatory Guidance: If starts to have a panic attack about being chief, ok to give Haldol 2 mg IM

Medical transitions of care are never easy – just the thought of signing out patients to a night float resident frightened me as an intern. Even as an upper-level resident, I was unsure at times of my ability to properly hand off patient care.  The above example follows a standardized format to give a cross-cover provider a succinct overview of a patient’s care, but things do get lost in translation. There is no better example of this at my residency program then the ICU month at our public safety-net hospital, Grady. Below is a graphic of our ICU sign-out structure:


Our ICU signout process

This format keeps a team (1 resident, 2 interns) intact by avoiding any 24 hour calls; however it was extremely prone to sign-out mishaps and fragmented patient care. One case I will never forget ended up with a patient coding, likely due to hypoglycemia. During verbal sign-out rounds at 8pm, no one mentioned hypoglycemia; in fact, the call team (day team 1 in above graphic) did not even know much about the patient’s history or reason for ICU admission. The written sign-out also left out the critical information that patient had a blood glucose of ~25 on arrival to the ER. This was the infamous sign-out of a sign-out we all dread from multiple departments, let alone in the MICU.

While medicine transitions of care sometimes leaves a sour taste in my mouth (thankfully, iCompare, the flexible arm, will allow for a MICU 24-hour call system and hopefully address these sign-out issues), I want to now focus on a much different, non-medical transition – leaving residency.

As I signed out in the beginning, I’m going through the initial pangs of transitioning to my new role as a chief resident. It is a wonderful opportunity to teach, mentor, and work on the administrative side of academic medicine. But leaving behind the wonderful class of 52 residents I’ve worked with, laughed with, and cried with has made this transition so bittersweet.


Graduation June 17, 2015 for Emory Internal Medicine residents. Photo taken by Terrance Mason

Many in my class will move away from Atlanta, GA — in fact, will move to 13 other states by my count.  The time I’ve spent the past 3 years with these individuals has been transformative, a thorough ‘through-the-fire’ refining.  Residency launches many of us into a maelstrom of clinical duty mixed with scholarship and rounded out with lifelong bonds formed from shared experiences that only other co-residents can understand. My experience was so intricately tied with who I worked with that I know the friendships and memories made will endure much longer than my career. So if you’re a graduated resident, a graduating resident, or even a budding student doctor, remember to cherish the people you work with and the memories you make along the way.

Emory Internal Medicine residents at wedding of 2 residents!

At wedding of 2 Emory medicine residents!

One part of me is excited to transition to my new role as a chief resident, but the other part of me, ironically, doesn’t want to sign out of residency. Is that so wrong?

I would love to hear other people’s thoughts on transitions in their medical training, or even thoughts on transitions of care within the hospital!






June 30th, 2015

The Storm Is Coming

Ahmad Yousaf, MD

Ahmad Yousaf, MD, is the 2015-16 Ambulatory Chief Resident in Internal Medicine at Rutgers New Jersey Medical School.

Ahmad Yousaf, MD, is the incoming 2015-16 Ambulatory Chief Resident in Internal Medicine at Rutgers New Jersey Medical School.

The tempest approaches. July the First. The interns approach the edge of their protected nests and prepare to jump into the whirlwind of senior-hood. The responsibility of managing a team weighs them down like the gravitational force, pulling them toward the unforgiving earth. They will flap their little wings and flex their intellectual muscles frantically in an adrenaline-rushed attempt to gain flight and legitimacy amongst their peers and attendings. If they look below, they will see the monsters they fear awaiting their failure: M&Ms, the furrowed brows of skeptical attendings, families with unrealistic expectations, and chief residents that appear more like administration than compassionate older siblings.As the interns graduate into medical adulthood, the miraculous circle of residency life repeats itself as wide-eyed, innocent, and fragile medical students crack the shells that have kept them from any burden of accountability. They will enter a coddled world of note writing, experiencing their senses and environments, and frequent feeds. Feeds packed full of tidbits of semi-pertinent medical knowledge regurgitated from seemingly reliable sources in the cited portions of UpToDate and Wikipedia. They will learn and grow strong and even feel, at times, that they could do what their predecessors had done without all of the ceremony and ritual. There will be many successes in the coming year, but even more moments of humility. The true question of the day is, do they have the grit and luck to survive the tumultuous time when they are most prone to insult and injury? … And, most of the time, they do.


The final group to speak of during this momentous change of the seasons is the veteran horde of steely-eyed 3rd-year residents. Their faces carry the consequences of 3 years of struggle and perseverance. They are a collection of the wise, the hopeful, and the jaded. They glide through their final days efficiently and competently. Some look forward optimistically with eyes full of dollar bills, whereas others only see the mountains of debt that await them. Both groups, however, have begun the collective sigh of relief that comes with the conclusion of the most grueling, but satisfying, period of life they will ever experience.

And so the day approaches … July the First. The day when some will lift off into the stratosphere and others will be overwhelmed by the gale-force winds. Either way, the chiefs will watch over them, in hopes of catching those who fall and moving out of the way of those who soar. In the meantime, we hunker down … and prepare for the storm that is coming.

June 3rd, 2015

Work-Life Balance for the Uninitiated

Guest Blogger

Jenna Kay, MD, is a Chief Resident at Emory University Hospital. She will be starting her cardiology fellowship in July, 2015.

My daughter was born, 3 months premature, during my third year of residency. footprints-303798_1280Following a harrowing 3 months in the NICU, we joyfully welcomed her home. After 8 blissful but isolating weeks, I was eager to return to the wards. I happily reunited with colleagues and patients, but I also deeply missed being home. During quieter moments, I daydreamed about stroking my daughter’s tiny fingers and toes, bathing her in the kitchen sink, watching her breathe as she slept on my chest. I wanted to be everywhere at once.

I loved my growing family and was deeply invested in my training, but at the same time, many days felt unbearably hard. I was exhausted. Essentially, I was permanently on call, both at work and at home. There were no days off, no lighter months, no vacation. The support I received from my residency program was incredible, and my husband was an outstanding stay-at-home parent, but I still struggled with the adjustment. Spare time and independence were concepts of the past. A type A perfectionist, I reluctantly delegated tasks like laundry and grocery shopping to my husband, then felt disappointed if he didn’t do things exactly how I wanted. An avid runner, I discovered that I had to get up at 4 AM to feed my daughter, exercise, and get to the hospital by 7 AM. We ate a lot of pasta and canned soup. I finally understood why my older sister with two young children only called me when she was in the car. Multitasking was essential.

I couldn’t be everywhere at once, and I felt guilty leaving my daughter at home. The feeling was partially allayed by my staunch commitment to provide her with breast milk, which was especially important for a preemie. Every 4 hours, I had to excuse myself, find a private room, set up the apparatus, store everything in a specialized ice pack, and clean everything meticulously. Twice during pumping sessions, I had to abruptly detach to run to codes in the MICU. The lactation room was filthy, and I was terrified that I would give my daughter C. difficile. When I felt like giving up, five faculty members offered me their offices to pump. Not a single attending ever rolled their eyes when I asked permission to step out to pump. On the contrary, I felt celebrated and brave. And I kept going. Every time I hit a new low, the pendulum swung, and I soared higher than seemed possible. When my daughter was born, we weren’t certain she would live, and now she was thriving. We felt indescribably blessed.

When I began my year as chief resident, my head was slightly clearer. I was determined to pay it forward. Apart from pointing out lactation rooms (and offering my office) and optimizing schedules, I focused on checking in with new parents. How was life with baby, and how could I support them? We shared stories, advice, photos. Life is a constant juggling act, but somehow it gets easier. It helped to know that we were figuring it out together.

I never questioned my ability to handle both motherhood and medicine. No one told me it was impossible, and I wouldn’t have listened if they did. But a seamless “work-life balance” was impossible. Being in one place always meant I was missing out on the other. Balance is an ever-changing ideal that I set my sights on, but know that I will never permanently reach. It helps me reflect on what I want in the moment and figure out where to spend my energy. I can’t be everywhere, but I can make the most of every situation. My best is more than enough. Repeat.

April 30th, 2015

The Nepal Earthquake: A Harvard Fellow Shares Her Experience Near Everest Base Camp

Guest Blogger

Renee N. Salas, MD, MS, is a fellow in wilderness medicine in the Massachusetts General Hospital Department of Emergency Medicine. She is also an instructor of surgery at Harvard School of Medicine.

Renee Salas, MDDr. Renee Salas was working in a clinic below Mount Everest Base Camp when a 7.8-magnitude earthquake struck Nepal on April 25, 2015. She shares her perspective as an emergency responder.

It was just after noon, and my colleagues and I were in the living space of the Himalayan Rescue Association (HRA) clinic in Pheriche, Nepal, which is below Everest Base Camp. As realization set in about the events that were occurring, we ran outside to see nearly all of the buildings of the small village of Pheriche crumbling, at least partly. About a third were completely destroyed. In the midst of screams and dust clouds, we quickly circled the village after the earthquake vibrations had settled to see if anyone was injured. Amazingly, the only injury was small — a head laceration. If this disaster had occurred at night, I fear the injury rate would have been much higher. The village came together as everyone comforted one another and assisted those who had completely lost their houses. Some even began rebuilding their stones walls after the initial waves of aftershocks.


Nepal destructionDue to the severity of the damage and the strength of the earthquake, we were very concerned that the gravity of the event as a whole was severe. This was my first experience with an earthquake, and the severity of the earth’s movement was astounding. I felt as if I were on a boat at sea. The immediate thoughts and concerns were to the status of the families of the Nepali workers here and to our HRA colleagues in Everest Base Camp and Manang. Unfortunately, we had few means to gain credible information. We had been without internet contact for the preceding few days, and the internet remained inoperable. We attempted to reach Everest Base Camp with the radio system we had in place but were unsuccessful. Through conversations that my Nepali friends had with family and the HRA headquarters in Kathmandu, we learned that the earthquake had affected the city, but we had no understanding of the severity. We then began to assess the damage to the clinic, which had thankfully been limited to only a portion of the living quarters and left the patient treatment area unaffected. The numerous aftershocks we experienced caused the villagers to remain outside for a good portion of the day. Unfortunately, it was snowing with moderate winds, making the situation more difficult.


The first patients from Everest Base Camp were two climbing Sherpas who arrived about 9 hours after the earthquake, as they had immediately descended via foot and by horse. We saw and treated them — one was moderately injured and was admitted overnight and one with minor injuries was treated and released. We began to understand the gravity of what had occurred at Everest Base Camp as they recounted their experiences. We initially remained awake, believing that more would be arriving late that evening, but soon retreated to the sunroom (a free-standing building across from the clinic) to sleep given the continued aftershocks.


Nepal helicopterWe awoke the next morning, a little before 6 AM, to the sounds of helicopter traffic heading up the valley. We received word that all of the critically ill and wounded from Everest Base Camp would be evacuated to our facility, and we quickly began preparing for the possibility of significant patient volume. This is exactly the type of mass casualty situation that my emergency medicine and wilderness medicine training prepared me for. Our clinic has two inpatient beds, one consult room bed, and another extra bed in our research room. Our physician staff includes me, Andrew Nyberg from the U.S., and Katie Williams from the U.K. Meg Walmsley from Australia, one of the Everest ER physicians, descended via helicopter that morning to assist with the large patient influx. Gobi Bashyal, our clinic manager, leaped into action and began making phone calls to the surrounding areas and country officials to obtain the necessary manpower and helicopters, while Thaneshwar Bhandari, our assistant manager, began assisting us with preparations. We quickly mobilized the sunroom into a patient facility, and the owner of the Panorama lodge next door, whose lodge was one of just two that had been unaffected by the quake, graciously donated his dining room. We received approximately 10 critically ill patients first and placed them in the clinic and sunroom — many on makeshift beds placed on the floor. There was a mix of Nepalis and international patients. Approximately 20-30 more suffered major injuries and were unable to ambulate. I cared for the most critically ill patients in the clinic and sunroom. In total, we saw and evacuated an estimated 73 patients, including many “walking wounded.” We utilized disaster training and placed large white stickers on patients with their names, injuries, vital signs, and medication administration times. Our resources here include intravenous fluids, medications, and ultrasound. However, we are a remote post without access to blood products or the ability to perform subspecialty procedures that many patients required. Luckily, the weather cleared, and we were able to arrange further evacuation down to the hospital in Lukla, which had more resources. Numerous helicopters, including an MI-17 — which could hold 16-18 patients — made many trips as all patients were evacuated over a 5-hour period.


Nepal medicalThe local and international community here in the region came together in a way unlike anything I have ever experienced. Locals from the village and neighboring town of Dingboche assisted with transporting patients, arranging supplies, and giving patients and volunteers tea and food. International trekkers with nonmedical backgrounds who were in the region assisted selflessly with patient transport and donated first aid supplies and materials. We had numerous international physicians, nurses, and EMTs who spontaneously arrived and quickly set to work seeing patients, checking vital signs, and administering medications. When the last patient was evacuated, the nearly 100-200 people who had assisted all cheered and hugged one another for the amazing team effort… and then dispersed back to their villages while many international trekkers continued their descent to lower villages.


We have remained opened and will continue to see locals and trekkers until our job here is done. This likely won’t be until Everest Base Camp is cleared, and then we will convene with our Everest ER friends and colleagues and determine the next best course of action. Those descending from Everest Base Camp have shared their stories about their experiences on that fateful day, and we’ve tried to assist individuals as they attempt to learn about friends and loved ones. It has still been a very surreal situation that hasn’t truly hit home yet. There have been continued aftershocks that have served as jarring reminders that the danger is ongoing. Helicopter traffic has been constant between Everest Base Camp and Pheriche as climbers from Camps I/II and Everest Base Camp — and the bodies of the deceased — are evacuated.


Until we regained access to the internet yesterday evening, we had been in a vacuum with limited knowledge of the gravity of the situation within the remainder of this amazing country that has become our home for the past 2 months. This is a country full of loving people, and the innately welcoming culture has created a collaborative and selfless post-disaster environment here in the Khumbu Valley. However, this is a country with very limited resources. We spent the first week of March in Kathmandu for orientation before our acclimatization trek here, so I know parts of the city well. The situation in Kathmandu sounds grave as medical facilities have been quickly overwhelmed and they have struggled to take care of patients in damaged buildings and in the continued wake of aftershocks. The situation in the more remote outlying villages is unknown. As food and water resources dwindle and the lack of sanitation grows, risk for epidemics is high — which will turn an already dire situation into a nightmare. The country will require basic needs such as food/water and medical and infrastructure personnel and supplies. Any assistance, depending on your resources and abilities, would be greatly appreciated, including prayers. Similar to the Haiti earthquake aftermath, in which I participated, this will be a marathon and not a sprint as further pitfalls lie ahead as we attempt to rebuild this country. As I have limited knowledge of the true situation in Kathmandu, I cannot speak to specific needs currently, but these will become clear as time progresses and especially when I descend to the city in the coming 1 to 2 weeks.

Nepal site


April 10th, 2015

Being Taught to Be a Teacher

Guest Blogger

Guest Blogger: Jenna Kay, MD, is a Chief Resident at Emory University Hospital. She will be starting her cardiology fellowship in July, 2015.

How to insert a central line had been drilled into me long before my first attempt, and I was admittedly nervous performing my first procedure as an intern. But, as a senior resident, watching the intern in front of me insert his needle into the patient’s neck was 10 times more anxiety-provoking. I wanted to guide him successfully through the first of many procedures he would need to master, in the same way my senior resident had guided me. I fought a strong temptation to take over entirely. By now, I could do a central line in my sleep. But teach one? I hadn’t given it much thought until that moment.

Doctor consults with patient

from the National Cancer Institute, an agency part of the National Institutes of Health: ID 4544

Medical trainees are provided an extraordinary amount of resources geared toward helping us learn. Beyond experiential learning, we have journals, meetings, webinars, textbooks, virtual interactive cases — just about any imaginable resource for every kind of learner. The opportunities to learn how to teach, however, are a smaller portion of the curriculum and a relatively new area of focus for medical institutions. Before I stood behind my intern that day, I was entirely focused on my own learning. But in that instant, my emphasis shifted: Did I have the necessary skill set to teach? As an aspiring academic clinician, I was hungry for those resources.

In the final month of my intern year, we attended a session with experienced faculty who advised us on effectively leading a team, engaging trainees at different levels, and giving constructive feedback. It all rang true, based on my experience as a learner, but I still felt hesitant to jump in. Teaching seemed to be an immense responsibility that humbled me before I even started.

On my first day as a chief resident, I sat at a pristine desk with a full candy jar and plenty of tissues, but… lead morning report? Me? I was excited by the theoretical possibility of becoming a better teacher but also full of self-doubt and reluctant to ask for help. Did I really want to ask someone to watch me lead a noon conference, or teach aspects of the physical exam that I myself had mastered only incompletely? The answer was no — I did not want to subject myself to scrutiny and judgment in front of an evaluator. But the answer was also an overwhelming yes, because I could see how much potential for growth lay ahead if I could push past my ego.

As part of our faculty development program, I signed up for a teaching mentor. He was full of ideas. We agreed that he would sit in on conference and watch me lead rounds; I made plans to shadow him with his team. I started to recognize and accept other opportunities to teach that I had assumed were only for “real” teachers, and I made a point to ask for feedback, painful as it sometimes was. Hands down, the hardest part was making the decision to ask. Once I took the plunge, I always gained perspective and felt inspired about what to try next.

Now my eyes are wide open, and experience has opened the door to bravery. I’ve been able to take advantage of many teaching opportunities and have started to create a personalized teaching blueprint. When residents come to my office asking for advice on teaching, guiding them is one of the highlights of my job.

Jenna Kay, MD

February 17th, 2015


Priya Umapathi, M.D.

brick wallIn an era of near-instantaneous transmission of data, where multi-billion dollar financial transactions are completed in the blink of an eye and where the worldwide web will answer any question in less than 0.19 seconds, communication during patient encounters remains a thorny issue.


One recent afternoon, I saw Mrs. D in the medicine clinic. She originally had a 9 am appointment to (among other things) check her INR. She misunderstood the need to have her blood drawn prior to the visit but was directed to have blood work done and to return to be seen in the afternoon. When she arrived, we chatted as I worked my way down a seemingly endless list of primary care to-do’s and focused problem assessments. Having reviewed and communicated the significance of pertinent lab work and imaging, reconciled and e-prescribed medications, counseled her on smoking cessation/weight loss/exercise/low-salt diet, and made appropriate referrals, I considered it a successful 45-minute visit (yet well over my allocated scheduled time). I hurriedly explained medication adjustments I had made, bid Mrs. D farewell, and raced to grab my next patient’s chart.

It was a busy clinic day, and we ended late. While walking back to the hospital, I saw Mrs. D in the clinic waiting area. My heart sank. She looked so tired. She said she was waiting for a ride home. The medical transportation she had set up to take her back was for the morning, and the company would not reschedule. She hated being a burden on her kids, but she had swallowed her pride to call her daughter to ask for a favor. Tears started flowing as she said she had been waiting for me to finish so we could talk. She had tried to pick up insulin at her pharmacy, but I had prescribed Novolog, and her insurance carrier would only cover Humalog unless they received physician pre-approval. She had stayed in the waiting room for longer than an hour, waiting for me, because she was scared to go home without insulin or to navigate our labyrinthine resident clinic phone system to reach me. It took less than 3 minutes for me to reach, and speak with, the pharmacist to release her insulin. Overall, her time spent for a follow-up medicine visit and prescription pick up? 6 hours and 3 minutes

Our medical students take semester-long courses on effective doctor–patient communication. In residency, we have formal and informal discussions centering on cultural competency, identifying disparities in health literacy, and answering as basic a question as “can your patient read?” But sometimes, despite our best intentions, the challenges in delivering patient care are not apparent. We race through gathering, assembling, and synthesizing all the information present in an electronic medical record that is bloated with myriad notes, evaluations, medications, images, and lab information. (Don’t get me wrong! I can’t count the number of times I have been grateful for an EMR, especially at 2 am, while trying in vain to decode a consultant’s cryptic scribble). But our need to parse this data to help synthesize our treatment plans is time-consuming. Certainly, it is useful to review a trusted colleague’s prior note about the patient in front of you, but no amount of searching the record provides knowledge of the patient’s family, finances, or access to transportation.

A question to consider: How many of your patients neglect their preventive and follow-up care because it might jeopardize their jobs? Do you know?

How do we navigate a bulky healthcare delivery system that includes charges from managed care organizations, HMOs, and private insurers and costs for the private payer and still provide patients with the care they require? The interplay between these components and the need for their symbiosis for healthcare delivery is too complicated for even the most robust EMR. Residents and patients in a busy primary care clinic can feel both overwhelmed and underserved. New (and not-so-new) physicians have a limited knowledge of the complicated system that regulates what care patients have access to and of how to facilitate efficient treatment in an environment centered on cost (not necessarily care). The challenge of keeping patients at the center in a rapidly evolving healthcare environment remains.

One of my wisest clinic preceptors always underlined two things: the need to prioritize problems and the power of good conversation. I would argue that ticking check boxes for every screening recommendation and medical item over the span of a few visits, instead of cramming them all into one encounter, is a far better use of time. Learning that your patient can’t make a screening colonoscopy appointment because he doesn’t have transportation is more efficient than referring him multiple times without ever addressing the real problem. Turning away from your computer and talking to your patient (and not just about his diseases) initially might feel far less productive, but a few carefully chosen questions in fact could be the single best way to ensure your patient’s health.

As healthcare professionals, we have to connect with and understand our patients. Only then can we be successful at treating them.


December 22nd, 2014

Thinking Introspectively About the Holidays

Priya Umapathi, M.D.

Photo by Mackenzie Kosut, June 15, 2009

In the midst of the holiday season, nestled as we are between Thanksgiving and New Year’s, I find myself in a reflective frame of mind. December marks the end of the year, and it harkens new beginnings on the horizon — and I find myself transitioning to new phases of my training. Some readers might find this post to be very introspective, but I thought it apt given the recent completion of many fellowship matches, including my own.

My self-reflection began in earnest this past summer. The confluence of being a chief resident, taking the ABIM and applying for fellowship mandated a time-sensitive and earnest appraisal of my abilities, dedication, and professional and personal goals.Like many of my co-fellowship applicants, my choice of subspecialty was a field that resonated with me and had inspired me to commit much of the past 3 years of my life to get to this point. We probably have all asked ourselves why we chose a particular field and what attributes made us best suited to pursue specific fellowship training. These answers, and the efforts made to attain them, distill into a personal statement. Amidst the flurry of activities I undertook to be a competitive candidate, I was forced to pause, to think, and to remember. Taking stock of not only who I am, but also how I had come to this stage in my career. Revisiting the whos, whens, whats, and whys of a lifetime of choices and experiences that led me to the present was a welcome epiphany. The rapid pace of daily life and myriad items that require immediate action seldom offer an opportunity to experience the richness that comes from reflection. Although challenging, periods of transition offer us opportunities to reflect, to understand, and — most importantly — to make peace with ourselves.

As my fellowship interview season came to an end, our residency interview season had just begun. I have been fortunate to gain another perspective, now from the other side of the proverbial “desk”. I am honored to have a window into the lives of those walking the path I took just 4 years earlier. In interviewing applicants, I am able to trace their journeys among schools, jobs, and even continents. Learning about their struggles and hearing about their successes serves to remind me of my own journey and challenges on the road to residency. We have all been challenged and struggled in different ways, but we are bonded in our shared medical training experience. Perhaps, in this, there is that proverbial sense of professional identity that allows us to empathize and relate to each other. The interview process has allowed me to continue to grow and mature, and has provided me with a greater understanding of myself and my connection to my colleagues.

The lessons learned personally and by proxy have humbled me and strengthened me and made me more resolute — both in who I am and in what I hope to be. These reminders of past efforts, successes, and failures don’t dampen or deter current success; in many ways, they serve to accent the beauty of the present and mark our arrival point. This Thanksgiving, I have many things in my life to for which to BE thankful, and the opportunities to reflect during the past year have brought much warmth and richness my way. My New Year’s resolution is to take more time to reflect on the past. A little introspection goes a long way! Happy Holidays!

October 6th, 2014

Introducing Myself

Priya Umapathi, M.D.

Rutgers University HospitalHello! I’m excited to have an opportunity to share my adventures, experiences, and opinions from chief year with you. Transitioning between life phases can be traumatic at times, but invariably bears great potential for exponential self–growth. This year, so far, has confirmed that there is indeed much growing to be done! We held a transition event for our house staff prior to the beginning of this academic year, which I affectionately dubbed “Metamorphosis” (I know, corny), to discuss some of the expectations, roles, and responsibilities associated with becoming a senior resident. The many themes of the night included incorporating enthusiasm, intellectual curiosity, and compassion into our daily lives to become more effective leaders. I watch my new senior residents draw on these attributes daily as they navigate their way through managing patients and teams independently. We face an ever-changing landscape of medicine with challenges in implementation of healthcare reform, the work hour debate on resident and patient outcomes, the financials of medical school costs relating to choices for specialties, and the rise of genetically personalized healthcare, to name a select few… The adage, “may you live in interesting times,” has never been more apt! My hope is that I will be able to incorporate themes from our Metamorphosis event into my year as chief and look forward to sharing insights with you about both my personal and professional growth.

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